Intro
Dynamics 365 and Salesforce are
two major CRM solutions in the market. With the help of these CRM products, any
enterprise can optimize its processes and improve its customer relationships.
But which product/CRM solution is superior to the other? So, to find the answer
to this question today we are going to learn about these two CRM products
in-depth.
Here’s what you need to know
about these astonishing CRM products.
What Is Dynamics 365?
Basically, it is a robust CRM
solution from Microsoft. The solution empowers an enterprise to streamline its
major processes without any hassle. Furthermore, it also makes developing
relationships with customers very easy for an enterprise. Additionally, the
software also makes collaboration between different departments very easy. If
we talk about the UI of the CRM solution then it features an intuitive
interface. Overall, Microsoft Dynamics 365 is an exemplary CRM solution and
offers amazing features to users. To learn how to use the CRM solution for easy
collaboration between departments feel free to join our Microsoft
Dynamics 365 Training in Gurgaon.
Benefits of Using Dynamics 365
The following are the main benefits
of using MS Dynamics 365:
·
You can integrate Dynamics 365 with almost all
MS products.
·
It offers high-level flexibility &
customization options to users.
·
The CRM solution uses AI for providing useful
insights to users.
·
MS Dynamics 365 makes lead management very easy
for an enterprise.
·
With the help of its robust features, you can
easily improve customer satisfaction of your customers.
What Is Salesforce?
Salesforce is also a great CRM
solution. The aim of this software is to help businesses improve their relationships
with their customers. Besides this, it makes managing customer information very
easy for an enterprise. Apart from this, you can also use Salesforce to
effectively manage processes like sales process, marketing process, etc.
Overall, Salesforce is an exemplary and highly powerful CRM solution. Thus,
using this robust CRM solution can be very rewarding for you.
Benefits of Using Salesforce
Following are the main benefits
that you can get by using Salesforce:
·
The CRM solution offers a wide range of options
& features to users.
·
You get the freedom to customize the CRM
solution as per your preferences.
·
You can access the CRM platform from any smart
device like a tablet, smartphone, etc.
·
It can meet the needs of all types of
enterprises disregarding their size.
·
The CRM solution comes with robust AI
capabilities.
Microsoft Dynamics 365 vs Salesforce
Following are all the key
differences between Dynamics 365 and Salesforce:
·
MS Dynamics offers more freedom in customizing
the platform to users. On the other hand, Salesforce doesn’t provide lots of
freedom in customizing the platform to users.
·
Salesforce gives less emphasis on analytics. On
the other hand, the latter gives more emphasis to analytics.
·
Salesforce charges hefty money for its premium features.
On the other hand, the latter charges very little money for its premium
features.
·
MS Dynamics 365 is very simple and easy to use.
On the other hand, Salesforce is less easy to use in comparison to Dynamics
365. To become an expert in using and customizing Dynamics 365 feel free to
join our Microsoft
dynamics 365 training in India.
·
Salesforce gives tons of integration options to customers/users.
On the other hand, Dynamics 365 don’t offers lots of integration options to customers/users.
Conclusion
Both Dynamics 365 and Salesforce
are phenomenal CRM solutions and offer great features to customers. However,
overall Microsoft Dynamics 365 clearly beats Salesforce. It offers better
features at better prices to customers. Thus, if you searching for an exemplary
CRM solution then you must use Dynamics 365 in your company. You will not
regret using Dynamics 365 in your company.
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